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FAQ

Marizrific Business - FAQ

What is Marizrific?

Marizrific is a responsible business based in Dubai, known for its high-quality French flax linen products. We are committed to offering luxurious, sustainable, and ethically sourced linens.

 

Where does Marizrific source its flax from?

We source our flax from France, which is renowned for producing some of the finest flax fibers in the world. This ensures the exceptional quality and durability of our linen products.

 

What makes Marizrific's linen products unique?

Marizrific's linen products are distinct for their superior quality, softness, and breathability. They are expertly crafted to provide comfort and luxury, enhancing the overall sleeping or living experience.

 

Does Marizrific contribute to philanthropic causes?

Absolutely! At Marizrific, we believe in making a positive impact on society. We allocate a portion of our profits towards philanthropic initiatives, focusing on supporting women affected by domestic violence and contributing to decarbonization efforts.

How does Marizrific support women affected by domestic violence?

We are committed to empowering women and helping them rebuild their lives. Through our philanthropic contributions, we support organizations that provide assistance, shelter, counseling, and resources to women affected by domestic violence.

How does Marizrific contribute to decarbonization?

Marizrific understands the importance of environmental sustainability. We actively invest in initiatives that promote decarbonization, including adopting eco-friendly production methods, minimizing waste, and exploring renewable energy sources.

How does Marizrific give back to the community through production expansion?

With each new line we introduce to our production, we increase our commitment to giving back to the community. This means that as our business grows, so does our contribution to philanthropic causes, benefiting women affected by domestic violence and supporting decarbonization efforts.

 

Where can I purchase Marizrific linen products?

 

You can purchase Marizrific linen products directly from our website, and we also have selected retail partners where our products are available. Our website offers a convenient online shopping experience, ensuring you can easily find and order the linens that suit your preferences.

Does Marizrific offer international shipping?

Yes, we offer international shipping to ensure customers worldwide can enjoy the luxurious comfort of Marizrific linen products. Please note that shipping fees and delivery times may vary depending on the destination.

What is Marizrific's commitment to sustainable practices?

Sustainability is at the core of Marizrific's business philosophy. We strive to minimize our environmental impact by using natural and renewable materials, implementing eco-friendly production processes, and continuously exploring innovative ways to reduce waste and carbon emissions.

How can I contact Marizrific for further inquiries?

For any further inquiries or assistance, you can reach out to Marizrific's customer support team through our website's contact page or by email at info@marizrific.com. Our dedicated team is ready to assist you and provide the information you need.

Marizrific Business - Shipping FAQ

Where does Marizrific offer shipping services?

Marizrific offers shipping services locally within Dubai, as well as to the GCC (Gulf Cooperation Council) area and internationally. We strive to provide our luxurious flax linen products to customers worldwide.

 

What are the available payment options for shipping?

Marizrific offers both cash on delivery and online payment options for shipping. Customers can choose the method that is most convenient for them during the checkout process.

 

Is there an additional fee for cash on delivery orders?

Yes, for cash on delivery orders, an extra fee will be applied. This fee covers the additional administrative and logistical costs associated with cash on delivery transactions.

What are the delivery timeframes for different areas?

For metro areas, Marizrific offers normal delivery within 2-4 days. However, for remote areas, the delivery time may extend to 3-5 days. Please note that these timeframes are estimates and may vary depending on external factors beyond our control.

Is there an option for next-day delivery?

Yes, Marizrific offers next-day delivery with an additional fee. This expedited delivery service ensures that you receive your order within the next working day. Please note that next-day delivery is available for select areas and orders placed within a specific time frame.

 

Will I be contacted by the shipping agent before the delivery?

Yes, our shipping agent will contact you via phone call to confirm and coordinate the delivery while preparing your order. It is important to answer the phone call to ensure a smooth and timely delivery process.

 

Can I track my shipment?

Yes, Marizrific provides shipment tracking services. Once your order is processed and shipped, you will receive a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the designated shipping carrier's online tracking system.

What if I have further questions about shipping or my order?

If you have any additional questions or need assistance regarding shipping or your order, you can reach out to Marizrific's customer support team. Contact information can be found on our website, and our dedicated team will be happy to assist you with any inquiries or concerns you may have.

Marizrific Business - Return Policy FAQ

What is Marizrific's return policy?

Marizrific accepts returns within 7 days from the date of purchase, but only if the product is still in its original packaging and in new condition. We take great care in ensuring the quality of our products, and this policy helps us maintain the highest standards.

What should I do if I believe my product was damaged during delivery?

If you suspect any damage to your product during delivery, it is crucial to notify us immediately. Please contact us at info@marizrific.com or reach out to us via the chat function on our website. It is important to report any damage within the first 24 hours after delivery to be eligible for a return or exchange.

What if I change my mind about the product?

Marizrific does not accept returns if you simply change your mind about a purchase. We encourage customers to carefully review the size chart and product details before making a purchase decision to ensure a proper fit and satisfaction with the product.

 

Why is it important to check the size chart before purchase?

Checking the size chart provided on our website is essential to ensure you select the correct size for your linens. We want to help you find the perfect fit, and by reviewing the size chart, you can avoid any sizing issues that may arise.

Can I return or exchange a product if it has been used or washed?

No, Marizrific cannot accept returns or exchanges if the product has been used or washed. To maintain the high quality and standards of our luxurious products, we can only accept returns for items that are still in their original packaging and new condition.

 

Why can't Marizrific resell opeend products to other customers?

To uphold the highest hygiene and quality standards, Marizrific does not resell returned products to other customers. This policy ensures that our customers receive only brand-new, unused products without any risk of cross-contamination.

How can I initiate a return or seek further assistance?

If you believe your product is eligible for return or if you have any other inquiries, please reach out to Marizrific's customer support team. You can contact us through the email address info@marizrific.com or by using the chat function on our website. Our dedicated team is ready to assist you and guide you through the return process or address any concerns you may have.

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